Hidden video mystery shopping, the latest addition to Shoppers' View secret shopper services, is a tremendous training tool. Whether electing to receive only the hidden video footage or the hidden video with an analysis, our hidden camera mystery shops are an ideal way to improve your overall customer service.
How Hidden Video Mystery Shops Work:
Our account executives work closely with you to develop a comprehensive, custom plan for video mystery shopping each location. This might include providing hidden video of several departments, interacting with one or more sales associates, walking through each department to view displays, etc.
Our experienced hidden-camera shoppers, matched to your average customer profile, will visit your locations and record their mystery shopping experience utilizing state-of-the-art digital button-hole camcorders. A typical hidden video shop will last anywhere from twenty minutes to several hours, depending on the type of business and the urgency of your staff to make a sale.
Your individual mystery shop will be available for review as streaming online video or on DVD. For added benefit, our evaluators will analyze the mystery shop.
Reports may include:
We encourage our clients to use hidden camera shops (and reports) as a positive training tool. The hidden video will show what is being done well and what may need to be improved in each location - from a shopper's view.
Shoppers' View’s video mystery shopping as part of an integrated mystery shopping program will set you on the path toward increasing sales and retaining customers through excellent customer service.