Hidden Video Mystery Shopping - VideoTrax

Hidden Video Mystery Shopping, the latest addition to Shoppers' View secret shopper services, is a tremendous training tool. Whether electing to receive only the hidden video footage or the hidden video with an analysis, our hidden camera mystery shops are an ideal way to improve your overall customer service.

Key Benefits

• Mystery Shoppers Who Match Your Customers’ Unique Profiles
• Ability to Actually View the Mystery Shop on Streaming Video or DVD
• Highly Trained Evaluators Will Analyze the Mystery Shop

How Hidden Video Mystery Shops Work:

Design

Our account executives work closely with you to develop a comprehensive, custom plan for shopping each location. This might include providing hidden video of several departments, interacting with one or more sales associates, walking through each department to view displays, etc.

Implement

Our experienced hidden-camera shoppers, matched to your average customer profile, will visit your locations and record their mystery shopping experience utilizing state-of-the-art digital button-hole camcorders.  A typical hidden video shop will last anywhere from twenty minutes to several hours, depending on the type of business and the urgency of your staff to make a sale.

Review

Your individual mystery shop will be available for review as streaming online video or on DVD. For added benefit, our evaluators will analyze the mystery shop.

Reports may include:

• Summary by
  • Company
  • Regions
  • Districts
• Trend by
  • Company
  • Regions
  • Districts
  • Locations (store, branch, etc.)
• Evaluation for each employee shopped

We encourage our clients to use hidden camera shops (and reports) as a positive training tool. The hidden video will show what is being done well and what may need to be improved in each location - from a shopper's view.

Shoppers' View hidden-video mystery shops as part of an integrated mystery shopping program will set you on the path toward increasing sales and retaining customers through excellent customer service.

Take the first step in building your own productive and effective telephone mystery shopping program by contacting one of our staff members or by filling out the prospective client application.