Shoppers’ View has been one of our valued partners for several years now. We want to make sure our customers have the best service available, so we really depend on the assistance from Shoppers’ View. The individual service and the quick execution of our training requests are second to none. We have high expectations from those we do business with and Shoppers’ View delivers!
Director of Marketing
Simply Self Storage
Shoppers’ View has helped us improve our coaching skills by providing access to phone shop call results and on-site shop score sheets within days. That’s allowed us to give fast feedback to our banking centers and boost our scores over 6 percent the past two years.
First Vice President, Retail Banking Operations
The reports are excellent and are exactly what we are interested in learning. Much of this we already knew, but we needed quantifiable data to have an engaging conversation with the line staff. I can’t wait to see the other reports.
Ira W. Krell
Chief Financial Officer
David's Financial Corp
We have used Shoppers’ View Mystery Shopping Services since 2000. As a financial service provider, the success of our business depends solely on the quality of customer service that we provide.
Shoppers' View offers an invaluable tool that allows us to monitor the customer service performance of our employees. We use it endlessly as a training tool, not only for our existing employees but for new hires as well. It further affords us the opportunity to critique our own standards, methods and techniques.
It has contributed to not only the development of our employees but also the growth of our company.
I highly recommend Shoppers’ View Mystery Shopping Services.
David G. Lehman
Instant Cash Advance Corporation
It is with great pleasure that I recommend Shopper’s View to any company that is looking to improve their Phone Skills Sales. I have been associated with the Rent One Company for about a year and have been working very closely with Shoppers’ View. They conduct monthly Mystery Shop calls to all our locations. The caller poses as a potential customer and accesses a wide variety of criteria that we have established and trained our Sales Associates on.
These topics include Greeting the customer, establishing rapport, identifying their need, explaining our various programs, as well as explaining the benefits and features of the various products we offer.
In addition, we train on overcoming objections and various closing techniques.
I can tell you personally that Shoppers’ View and Rent One have formed a unique business relationship. They have been a wonderful partner and as a result our Shop Scores have soared. As our CEO and Vice President of Operations stated, the proof is in the results, more clients and a higher yield on our products.
In fact, on several occasions, Shoppers’ View has been a willing participant by helping us conduct Sales Training via a conference call for those stores that did not achieve a successful shop at no additional cost.
If you are looking to ensure your Sales Associates follows your Company’s Phone Skills Sales training and reaches for excellence, then I would highly recommend you explore the services offered by Shoppers’ View.
David E. Keen
Employee Development Manager
SKC Enterprises, Inc.
Thank you and your staff for all the time and effort you put into our Telephone Performance Reviews each month. They are a great tool in helping us in all aspects of our business. They provide valuable information in increasing our business in potential customers, revenue, and are a great training tool. Keep up the good work!
We have been using your services for just over one year now and we are very happy with the Mystery Shops you have provided us to date for our automotive dealerships in Hawaii, California, Nevada and Illinois.
Shoppers' View has met and exceeded all expectations, and I would recommend them to any business that wants to have a real world look in the mirror at their operation from the customer's perspective. The shop results form a great platform and tool for continual business practice improvement and training. We plan to continue our partnership with Shoppers' View now and in the years to come.
Wishing you continued success.
Justin A. LeVrier
USA Mark Walsh International