Telephone mystery shopping, our first and oldest mystery shopping option, is a cost-effective way to improve customer service, increase sales, and retain valuable customers. As one of the largest telephone mystery shopping companies in North America, Shoppers’ View is pleased to serve companies, large and small, throughout the United States and Canada.
How Telephone Mystery Shopping Works:
Our account executives work closely with you to develop a comprehensive, custom set of telephone mystery shopping reports to accurately reflect how well your employees greet callers, present your company's products or services, attempt to close a sale or make an appointment, and interact with potential customers.
Our experienced telephone mystery shoppers, matched to your average customer profile, call your locations one to five times each month. We record the presentations from each of your locations on our proprietary state-of-the-art recording software designed to allow us to act as if we are calling from your locations' neighborhood.
Our highly trained evaluators then listen to the calls and carefully evaluate each one. We pay special attention to attitude, skill at building a rapport with the caller, knowledge of product and program, and ability to close the sale or set appointments.
Building customer satisfaction starts by creating a friendly, we-can-fill-your-needs and we-want-your-business attitude.
Your custom reports are generated and made available to you on-line shortly after the calls have been completed and evaluated. You will be able to review the reports at our web site by using your unique user name and password. You can even listen to the entire mystery shopping call right at your computer.
We encourage our clients to use these reports as a positive training tool. Use the company-, region-, and district-wide summaries and trends to pinpoint overall training needs. Use the employee evaluations to see what is being done well and what may need to be improved in each location.
Shoppers' View telephone mystery shopping, combined with our in-depth custom reporting will set you on the path toward increasing sales and retaining customers through excellent customer service.