The cost of attracting new customers is much higher than retaining current customers, in fact, up to 10 times higher. A greater percentage of highly satisfied, loyal customers will promote your business with the single most effective medium available, word-of-mouth advertising!
Satisfied, loyal customers make financial sense and are an absolute necessity for success in today’s competitive business environment.
That’s why our customer satisfaction surveys are designed to measure the "satisfaction quotient" of your customers. By providing a detailed snapshot of your current customer base, you are able to enhance the profitability of your company.
Customer Satisfaction Survey Basics
How do your customers rate your business?
How do your customers rate your competition?
How well do your customers rate the value of your products or services?
What new customer needs and trends are emerging?
How loyal are your customers?
How strongly will your customers recommend your business?
Our customer satisfaction surveys can help answer these questions and more. From the need for new products and services to improved customer service, our satisfaction surveys will allow your organization to quickly identify problematic and underperforming areas, enhancing your overall customer satisfaction.
Measure customer satisfaction with our:
All customer lists are, of course, strictly confidential and are never sold or shared with any other company or service.
Take the first step in building your own productive and effective Customer Satisfaction Survey Program by filling out the prospective client application.
For more information about our Customer Satisfaction Survey Programs, please contact us now.