What type of quality assurance monitoring does Shoppers’ View provide?
At Shoppers’ View, we provide call monitoring and quality assurance evaluations for telephone communications. Detailed feedback and quality score reports are reported via an easy-to-use online reporting system for analysis by managers, supervisors, and individual agents.
How will call monitoring and quality assurance evaluations improve my call center?
Frequent quality assurance monitoring by an impartial, unbiased 3rd party provides an objective viewpoint of the overall effectiveness of your call center. Our comprehensive daily feedback and coaching suggestions will improve your agents’ quality scores and have your customers reporting higher levels of customer satisfaction.
Is Shoppers’ View PCI-compliant?
Yes, Shoppers’ View is PCI certified by a 3rd party vendor.
Where are Shoppers’ View’s quality assurance evaluations performed?
Shoppers’ View is a multinational company headquartered in Grand Rapids, Michigan. All call monitoring and quality assurance evaluations are performed on site.
As a client, what can I expect to receive from Shoppers' View?
As a client of Shoppers’ View, you will be assigned a dedicated account team that will perform, audit, and review all agent evaluations. Reports are available 24-hours a day, 7 days a week via a secure web interface where individual calls, scores, and feedback can be viewed.
Online reports can be viewed by agents, supervisors, and managers in your pre-determined hierarchal structure.
Who are some of Shoppers’ View’s customers?
Shoppers’ View works with some of the largest companies in the travel, retail, financial services, rental, and leasing industries. Upon request, Shoppers’ View is more than happy to provide current client references.