On-site hidden-video mystery shopping
with Shoppers' View

The latest addition to Shoppers' View services, hidden-video shops are a tremendous training tool. You can elect to receive video only or video with an analysis.

Key Benefits

Shoppers who match your customer profile
Actually view the shop on tape or disk
Highly trained evaluators to analyze the shop

How it Works

First
Our account executives work closely with you to develop a comprehensive, custom plan for shopping each location. This might include shopping several departments, interacting with one or more sales associates, walking through each department to view displays, etc.

Next
Our trained hidden-video shoppers, matched to your average customer profile, shoppers who match your average customer profile visit your locations. Using state-of-the-art digital button-hole camcorders, the shopper records his or her shopping experience. Typically, video shops last anywhere from twenty minutes to several hours, depending on the type of business and the urgency of your staff to make a sale.

Then
You experience the actual shop on either VHS tape, DVD or CD video. For added benefit, our evaluators will analyze the shop.

Reports may include:
		Summary by
		Company Regions Districts
		Trend by
		Company Regions Districts Locations (store, branch, etc.)
		Evaluation for each employee shopped

We encourage our clients to use video shops (and reports) as a positive training tool. The video will show what is being done well and what may need to be improved in each location-from a shopper's view.

Shoppers' View hidden-video mystery shops as part of an integrated mystery shopping program will set you on the path toward increasing sales and retaining customers through excellent customer service.

Other Shoppers' View Mystery Shopping Services
Click on a service to find out more.

TeleTrax Telephone mystery shopping.
ShopTrax On-site mystery shopping
SurveyTrax Research studies and surveys.

Take the first step in building your own productive and effective mystery shopping program by contacting one of our staff members or by filling out the prospective client quote/info form.