Telephone mystery shopping with Shoppers' View

Key Benefits

Shoppers who match your average customer profile
Streaming audio or CD of sales presentations
Highly trained evaluators who score the presentations
Customized, comprehensive reports for up to 4 organizational levels in    addition to an evaluation for each employee shopped
English- and Spanish-speaking shoppers

How it works

First
Our account executives work closely with you to develop a comprehensive, custom set of reports to accurately reflect how well your employees greet callers, present your company's products or services, attempt to close a sale or make an appointment, and interact with potential customers.

Next
Our trained shoppers, matched to your average customer profile, call your locations one to five times each month. We record the presentations from each of your locations on our proprietary state-of-the-art recording software designed to allow us to act as if we are calling from your locations' neighborhood. Our highly trained evaluators then listen to the calls and carefully evaluate each one. We pay special attention to attitude, skill at building a rapport with the caller, knowledge of product and program, and ability to close the sale or set appointments.

Building customer satisfaction starts by creating a friendly, we-can-fill-your-needs and we-want-your-business attitude.

Then
Your custom reports are generated and made available to you on-line shortly after the calls have been completed and evaluated. You will be able to review the reports at our web site by using your unique user name and password. You can even listen to the digitally recorded audio portion of the calls right at your computer.

Reports may include:
		Summary by
		Company Regions Districts
		Trend by
		Company Regions Districts Locations (store, branch, etc.) Employees
		Rankings by
		Regions Districts Locations (store, branch, etc.) Employees
		Evaluation for each employee shopped

We encourage that our clients to use these reports as a positive training tool. Use the company-, region, and district-wide summaries and trends to pinpoint overall training needs. Use the employee evaluations to see what is being done well and what may need to be improved in each location-according to a shopper's view.

Shoppers' View telephone mystery shops combined with our in-depth custom reports will set you on the path toward increasing sales and retaining customers through excellent customer service.

Other Shoppers' View Mystery Shopping Services
Click on a service to find out more.

ShopTrax On-site mystery shopping
VideoTrax On-site hidden video mystery shopping
SurveyTrax Research studies and surveys

Take the first step in building your own productive and effective mystery shopping program by contacting one of our staff members or by filling out the prospective client quote/info form.