How it works

First
Our account executives work closely with you to develop a comprehensive, custom program integrating the programs below to best suit your needs and goals

Next
Trained shoppers, matched to your average customer profile, visit your locations. The shopper rates store appearance, merchandising, sales, service, and staff effectiveness according to a pre-determined set of customized criteria. Lasting anywhere from twenty minutes to a day, the time taken on an on-site visit varies depending on the type of business, what criteria needs to be evaluated, and the urgency of your staff to make a sale.

Then
Your custom reports are generated and made available to you on-line shortly after the shops have been completed and evaluated. You will be able to review the reports at our web site by using your unique user name and password. Reports may include:

Reports may include:
		Summary by
		Company Regions Districts
		Trend by
		Company Regions Districts Locations (store, branch, etc.) Employees
		Rankings by
		Regions Districts Locations (store, branch, etc.)
		Evaluation for each employee shopped

We encourage our clients to use these reports as a positive training tool. Use the company-, region, and district-wide summaries and trends to pinpoint overall training needs. Use the individual evaluations to see what is being done well and what may need to be improved at each location-according to a shopper's view.

Shoppers' View on-site mystery shops as part of an integrated mystery shopping program will set you on the path toward increasing sales and retaining customers through excellent customer service.

Other Shoppers' View Mystery Shopping Services
Click on a service to find out more.

TeleTrax - Telephone mystery shopping.
VideoTrax - On-site hidden video mystery shopping
SurveyTrax -Research studies and surveys.

Take the first step in building your own productive and effective mystery shopping program by contacting one of our staff members or by filling out the prospective client quote/info form.