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Shoppers' View offers a variety of mystery shopping services to help your company
attract and retain long-term, loyal customers. By customizing our
programs to fit your organization and following through with you
to implement training ideas, Shoppers' View promises to be the solution
to your customer service needs. We can also help you see what is
taking place at your competitors' locations. Many of our clients experience REVENUE
INCREASES in direct correlation to increases
in mystery shopping scores.
Our research also indicates a direct correlation between positive,
motivating management practices and INCREASED REVENUES.
Our custom mystery shopping programs evaluate a variety
of issues, such as:
Employee face-to-face or telephone performance
Site or facility presentation (ease of finding, cleanliness, displays,
etc.)
Competitor practices and presentation
First
Our account executives work closely with you to develop a comprehensive,
custom program integrating the services that best suit your needs
and goals.
Next
Trained shoppers who match your average customer profile contact
your business, either in person or by telephone, posing as potential
customers. Staff performance and location appearance (if shopped
on-site) are evaluated based on a specific set of customized criteria.
Telephone shops are digitially recorded so that you can hear the
actual shop. Additionally, if you take advantage of our hidden-video
shops, you can see the actual shop either on VHS tape or CD video.
Then
High scorers do out-perform low scorers—that is a fundamental truth.
Our reports help you identify strengths and weaknesses. Using our
reports, you can pinpoint specific areas where additional training is needed.
We also urge you to create a reward program to recognize your employees
who excel. Shoppers' View often participates in this by providing
our personalized certificates for staff members who perform at Peak,
Excellent, and Quality levels.
Shoppers' View Mystery Shopping Services
Click on a service to find out more:
TeleTrax Telephone mystery
shopping
ShopTrax On-site mystery shopping
VideoTrax On-site hidden-video
mystery shopping
SurveyTrax Research studies and
surveys
Industries We Currently Serve:
Automotive centers (tires, general repair)
Apartment management firms
Auto glass replacement centers
Banks and credit unions
Call centers
Check-cashing centers
Eye-care centers
General and specialty retail stores
Health clubs
Hotels
Mortgage centers
Paging and telephone centers
Payday advance stores
Rent-to-own stores
Storage facilities
Various other outside/inside sales firms
Take the first step in building your
own productive and effective mystery shopping
program by contacting
one of our staff members or by filling
out the prospective client quote/info
form.
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