Mystery Shopping
Shoppers' View offers a variety of mystery shopping services to help your company attract and retain long-term, loyal customers. Our custom mystery shopping programs will identify your customer service shortcomings and strengths, allowing your organization to address its individual needs.
Armed with the results of our mystery shops, Shoppers’ View will work with your organization to implement new training ideas and motivational solutions, improving your overall customer service. Our research indicates a direct correlation between positive, motivating management practices, and INCREASED REVENUES.
As a rule of thumb, increases in mystery shopping scores directly correlate to INCREASED REVENUES. Our mystery shop services promise to be the solution to your customer service needs. We view your success as our success.
Our custom mystery shopping programs evaluate a variety of issues including:
- Face-to-Face Employee-Customer Interaction
- Telephone Performance
- Site or Facility Presentation (ease of finding, cleanliness, displays, etc.)
- Competitor Practices and Presentation
Design
Our account executives work closely with your organization to develop a comprehensive, custom mystery shopping program, integrating the services that best suit your needs and goals.
Implement
Experienced mystery shoppers who match your average customer profile will contact your business, either in person or by telephone, posing as potential customers.
Based on a specific set of customized criteria, mystery shoppers will evaluate staff performance and if shopped on-site, your location's appearance.Telephone mystery shops are digitally recorded and highly effective training tools, as you and the associate can listen to the actual shop. Scores often increase dramatically after employees listen to just a few of their presentations.
Additionally, if you take advantage of our hidden-video mystery shops, you can see the actual shop either on a DVD or a streaming video on our website.
Review
High scorers out-perform low scorers -- that is a fundamental truth. Our mystery shopping reports will help you identify strengths and weaknesses, pinpointing specific areas where additional training is needed.
Shoppers’ View encourages using reward programs to recognize your employees who excel. Shoppers' View often participates in this by providing our personalized certificates for staff members who perform at Peak, Excellent, and Quality levels during the mystery shopping process.
Mystery Shopping Services
Industries We Currently Serve:
- Automotive Centers (Tires, General Repair)
- Auto Dealerships
- Apartment Management Firms
- Auto Glass Replacement Centers
- Banks and Credit Unions
- Call Centers
- Check-Cashing Centers
- Eye-Care Centers
- General and Specialty Retail Stores
- Grocery/Convenience Stores: ID Check Compliance
- Health Clubs
- Hotels
- Mortgage Centers
- Paging and Telephone Centers
- Pawn Shops
- Payday Advance Stores
- Rent-to-Own Stores
- Storage Facilities
- Various Outside & Inside Sales Firms
Take the first step in building your own productive and effective mystery shopping program by contacting one of our staff members or by filling out the prospective client application.
