Interactive Voice Response (IVR) surveys are one of the most cost effective ways to gather customer feedback.  Utilizing an automated phone system, IVR surveys allow consumers to answer questions without human interaction.  Your customers will respond to questions by either pressing phone keys or by responding with voice answers that are recorded for later analysis.

Design

Our account executives will work closely with your organization to develop a custom Interactive Voice Response (IVR) survey designed to get to the essence of your customers' perceptions of your business.

Implement

Client customers are given a toll-free number to contact. Customers are asked a predetermined question set in which they will respond using either voice commands or numeric keypad inputs.

After completing the IVR surveys for each location, customer responses are tabulated and your custom reports are made available to you online.

Review

The results of your organization’s Interactive Voice Response surveys will be available for review online via a unique username and password.  From the data, you will be able to:

• Identify customers with specific problems. This is an excellent opportunity to turn dissatisfied customers into long-term, loyal customers.
• Identify strengths and weaknesses, as perceived by your customers. You then can determine if there is a need to enhance customer satisfaction with existing products and services, or if there is a need for new products and services.

IVR Reports may include:

• Summary by:
  • Company
  • Regions
  • Districts
• Trend by:
  • Company
  • Regions
  • Districts
  • Locations (store, branch, etc.)
• Evaluation for each location surveyed

Privacy Policy

All customer lists are, of course, strictly confidential and are never sold or shared with any other company or service.

Take the first step in building your own productive and effective Interactive Voice Response program by contacting one of our staff members or by filling out the prospective client application.