A Shoppers’ View customer retention survey is designed to measure how well your organization’s customer retention efforts are working. It’s a well known fact that satisfied customers are much more likely to become repeat customers.
Gaining a loyal customer can take years, but losing one can literally take seconds. How well does your organization attract and retain loyal, long-term customers?
Improve Customer Satisfaction, Retain Customers
Satisfied customers are repeat customers. That is why our Customer Retention Group (CRG) focuses on providing a quantifiable measure of the success at which your organization retains its customers.
Accurately Measure Customer Retention Rates
A customer retention survey includes an easy-to-use online reporting system that provides managers, supervisors, and individual agents with detailed feedback and quality scored reports to accurately measure the effect of your customer retention programs.
Analysis is available 24-hours a day, 7 days a week via a secure web interface where individual reports, scores, and feedback can be viewed. Online reports can be viewed by agents, supervisors, and managers in a hierarchal structure.
Objective, Unbiased Evaluations
As an objective 3rd party, rely on Shoppers’ View to provide complete objectivity in assessing your organization’s efforts. Due to pre-existing relations, internal quality assurance monitoring is inherently subjective. At Shoppers’ View, our staff will provide an objective, unbiased score for each and every aspect evaluated.
Our customer retention survey reports are proven to be an effective tool in improving customer service and customer retention rates. Attracting customers is expensive. Reduce your marketing expenses and increase your bottom line.
We here at Shoppers’ View invite you to take the first step in improving your organization’s customer retention by contacting one of our quality assurance account executives or by filling out the prospective client application.