Shoppers' View provides a comprehensive, highly effective system of feedback designed to improve sales and enhance customer service and satisfaction.  Through the use of mystery shopping, customer satisfaction surveys, and quality assurance monitoring, our clients are provided detailed feedback on the effectiveness of their staff, the appearance and presentation of their facilities, and other relevant details pertaining to what a customer or prospect might expect to experience with your organization.

Utilizing our custom, state-of-the-art recording software, we are able to record and deliver digital audio and video files to our clients.  Distributed via the web and other traditional mediums, you can be assured that your business’ information will be delivered promptly and effectively.

With key staff possessing years of experience in the customer service field with national and international organizations including Neiman-Marcus and McDonalds, our dedicated team has the expertise and experience to assist your organization.  We are here to help, and at Shoppers’ View, we practice what we preach.

Mission Statement

We believe that the information provided by Shoppers' View is an absolute necessity for assuring that a company delivers high quality, consistent, and effective sales and customer service. It is our belief that most people want to, and when given the proper tools and information, will improve their work performance.

We at Shoppers' View are prepared to provide this information to clients who are willing to motivate, positively encourage, and train themselves and their employees. We are committed to helping our clients achieve personal and organizational growth in a mutually profitable manner. Most importantly, we pledge to provide our services at the highest level of the standards we promote.

History

Shoppers’ View was formed in 1993 to meet previously unmet needs in the owner’s own multi-store retail organization.  From its humble beginnings, Shoppers’ View has grown to become one of the largest telephone mystery shopping companies in North America, performing thousands of mystery shops each week.

From the original telephone mystery shopping service, Shoppers’ View has branched out to include a vast array of mystery shopping services across all mediums, as well as divisions dedicated entirely to customer satisfaction surveys and quality assurance monitoring.

From our state-of-the-art recording software to our industry leading online reporting systems, Shoppers’ View is primed to continue leading the mystery shopping, customer satisfaction, and quality assurance industries.

We invite you to take the first step in building your own productive and effective customer satisfaction program by contacting one of our staff members or by filling out the prospective client application.